To process all orders within 24 hours of receipt. Orders are processed and shipped during
regular business hours (Monday through Friday 9:00AM - 5:00PM PST, excluding holidays).
For information regarding shipments to US Territories or international shipments/billing
please email us at sales@ashbaswag.com.
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order
is shipped. This tracking number can be used to check the status of your package at our shipping
carriers' online stores:
Package tracking: www.framed.usps.com/cttgate/welcome.htm
Package tracking: www.ups.com/tracking/tracking.html
U.S. customer service: (), or customer.service@ups.com.
Package tracking: www.FedEx.com/Tracking
You may cancel an order at any time prior to processing at our center by emailing us at
sales@ashbaswag.com. Unfortunately, we are not able to cancel orders once they have been shipped.
International Letter Class mail has a standard delivery of 4 to 7 postal business days, but it is not a
guaranteed delivery service. Without a definitive tracking system affixed to the service we are not able
to tell you where the item is within the mail stream or when it will be delivered. This mail has been taking
anywhere from 2 - 12 weeks. We have no control over your countries customs department. It is also
advised that if you do not get your order with in 7 days to contact your local post office to verify that
they have not tried to contact your for custom taxes due. We can not ship out replacement or refunds
until 13 weeks have passed from date of shipment.
You may be subject to import duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by you; we have no control over these charges
and cannot predict what they may be. Customs policies vary widely from country to country; you should
contact your local customs office for further information. Additionally, when ordering from Ashbaswag.com,
you are considered the importer of record and must comply with all laws and regulations of the country
in which you are receiving the goods. |
